VC Strategic Goal 2: Provide students with information and access to diverse and comprehensive support services that lead to their success.
VC Objective 4: Implement the Student Services Redesign Plan
VCCCD Board Goal 1: Access and Student Success
# | Action Steps | Responsible Party | Timeline | Progress |
---|---|---|---|---|
4.1 | Move Welcome Center and staff into new location and become fully operational | Project Director, Registrar | November 2011 | Completed |
4.2 | Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders | Consultant | Fall 2011 | Analysis completed May 2012 |
4.3 | Reactivate and realign reengineering committees | Project Director, Activity Director, Student Services Liaison groups | November 2011 | Committees realigned, Meetings continue throughout academic year |
4.4 | Design, develop and go live with new online orientation | Student Services Team, Project Director, Activity Director | November 2011 - June 2012 | Online orientation script developed, go live anticipated Fall 2012 |
4.5 | Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders | Consultant | Fall 2011 | Analysis completed May 2012 |
4.6 | Develop an intervention process for students on probation/dismissal | Activity Director, Student Services Liaison groups | November 2011 – June 2012 | Completion anticipated Fall 2012 |
4.7 | Design early alert process to be more effective | Student Services Teams, Project Director, Web and Distant Education Task Force | November 2011-November 2012 | In process |
4.8 | Implement early alert process to be more effective | Student Services Teams, Project Director, Web and Distant Education Task Force | November 2011-November 2012 | In process |
4.9 | Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders | Consultant | Fall 2011 | Analysis completed May 2012 |
4.10 | Hold an inservice for all student workers in all student services programs for the purpose of cross training | Activity Director, Student Services Liaison groups | December, 2011 | Completed 12/2011 |
4.11 | Analyze student worker training program | Consultant | May 2012 | Pending |
4.12 | Continue comprehensive data collection and analysis for all project obejctives and quantify outcomes | Institutional Research, Project Director, Activity Director | July 2011 – ongoing | Pending |
4.13 | Continue to identify and prioritize new online academic support and student services at Ventura College and Oxnard College | Student Services Teams, Project Director, Activity Director, Consultant services, District Wide Web and Distant Ed Task Force | July 2011-June 2012 | Pending |
4.14 | Continue to enhance and evaluate Welcome Center | Activity Director, Student Outreach Specialist, Student Services Specialist | June 2011-June 2012 | Pending |
4.15 | Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders | Consultant | June 2012 | Analysis completed May 2012 |
4.16 | Continue comprehensive data collection for all project objectives and quantify outcomes | Institutional Research, Project Director, Activity Director |
July 2011 – June 2012 |
Pending |
4.17 | Design, develop, pilot, evaluate and revise, soft roll-out, evaluate and revise, “go live” with prioritized online services at Ventura College and Oxnard College | Student Services Teams, Project Director, Activity Director, Consultant services, District Wide Web and Distant Ed Task Force | July 2011 – June 2012 | Pending |
4.18 | Revise Web portal hierarchy, information and services to align with identified flows as needed | Consultant Activity Director |
July 2012 – June 2013 | Pending |
4.19 |
Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders |
Consultant | July 2012 | Pending |
4.20 | Plan and execute 3 student focus groups to provide suggestions to the improved | Activity Director | June 2013 | First focus group in Feb. 2012 |
4.21 | Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders | Consultant | June 2013 | In process |