Prospective Students - FAQ:

  1. How do I get started with distance education/taking online classes?

  2. I am trying to register for the online orientation but I get the error message, "Not able to self-register." What should I do?

  3. I can’t log in to the MyVCCCD portal. It says that I locked my account or my password is incorrect.

  4. I registered for a class today, and the instructor sees me on his or her classlist, but I still can’t access the Desire2Learn/Canvas part of the course.

  5. I am enrolled in an online class but I still cannot access the class online after the 24-hour delay. I've also emailed the teacher a few times and haven't heard back.

  6. I want to add your course. Can you give me an access code?

  7. I'm waitlisted for a class. How do I get access?

  8. I can’t take the midterm or final on campus. How do I take it?

  9. I’m authorized for double time or time and a half on a test, or I have some other accommodation. How do I make sure I receive it?

  10. My internet crashed during an exam and then my time ran out so I couldn’t finish my test. Can you reset it for me?
     

Answers:

  1. How do I get started with distance education/taking online classes?
    For information about course content or on-campus responsibilities, you need to contact your instructor.

    There are a few other resources available for you:
    Try visiting our Getting Started page. Here we have the basic steps to registering at Ventura College, along with a Readiness Assessment to find out if you are ready to start taking online courses.

  2. I am trying to register for the online orientation but I get the error message, "Not able to self-register." What should I do?
    Send an e-mail to VCDEStudentHelp@vcccd.edu. Include your name, your student ID number (900 number), the error message, and we will fix the problem for you.

  3. I can't log in to the MyVCCCD portal. It says that i locked my account or my password is incorrect.
    Us the "Forgot username?" and "Forgot password?" links on the portal sign in page. If you don't know or can't remember the answers to the secret questions you set up, you can visit the Student Connect Center and they can reset your password. You will need a valid photo ID.

  4. I registered for a class today and the instructor sees me on his/her class list, but I still can't access the Canvas part of the course.
    There is an approximately 24-hour delay from the time you register until the time you are enrolled in the Canvas course shell. Canvas and the program you use to register for courses only sync up once a day, starting very early in the morning. If you register for a class, you should be able to access it in Canvas the following day.

  5. I am enrolled in an online class but I still cannot access the class online after the 24-hour delay. I've also emailed the teacher a few times and haven't heard back.
    Is your class a late-start class? This may be the reason why the instructor is not replying or why you cannot access the course yet. If that is not the case, please email us at VCDEStudentHelp@vcccd.edu with your full name, student ID number (900 number), and the CRN number of the class you are trying to access.

  6. I want to add your course. Can you give me an access code?
    You will need to speak directly to the instructor for information about adding and dropping courses. They are the only ones with access to add codes.

  7. I'm waitlisted for a class. How do I get access?
    You will have access to your class in Canvas while you are on the waitlist. You will need to officially add the course to not be dropped after the drop date. Contact your instructor to get an add code. 

  8. I can’t take the midterm or final on campus. How do I take it?
    You can work with the instructor and the distance education office to find a proctor. A proctor will need to be someone who works at a local community college, college, university, or library near you. Typically that person works in the office of distance ed or some kind of proctoring center. They must have a work email (no Gmail, Yahoo!, hotmail, etc.) and verifiable contact information. Students in the military can also work with someone on base/post to arrange a proctor. Once the proctor is chosen, the student should email his or her instructor the proctor's pertinent information (name, job title, phone number, email address, etc.) The instructor will be in contact with the proctor to make sure the midterm is set up properly and to relay any instructions about the exam to the proctor.

  9. I’m authorized for double time or time and a half on a test, or I have some other accommodation. How do I make sure I receive it?
    The fastest way to get it set up is to have the VC counselor who authorized you for the extended time or other accommodations to email your instructor with the pertinent information (your name, student ID, the CRN for the course, and the accommodations).

  10. My internet crashed during an exam and then my time ran out so I couldn’t finish my test. Can you reset it for me?
    The Distance Ed office can’t reset quizzes or exams without the instructor’s permission. Please contact your instructor with the situation.

For further help or questions, please contact us at VCDEStudentHelp@vcccd.edu or call at (805) 289-6452.